职位&公司对比

职位详情

• 常州
• 不限
• 本科

• 口译
• 接续口译
• 交替口译
• 英语国家留学经历
• 英语六级
• 全职
• 专业八级
• 笔译
• 坐班
• 同声传译
• 日常会议
• 商务谈判
• 外资企业工作经历
• 技术资料
• 雅思6.5分及以上
• 英语国家工作经历
• 英语专业

Location: Guangzhou or Foshan, China 工作地点：广州或佛山 Job Type: Full-time 职位类型：全职 Special Benefits for Relocating Candidates 特别福利（针对外地候选人） We welcome candidates from across China to apply! For those relocating, we offer flight reimbursement to help you join us hassle-free. Additionally, if you choose to work in Foshan, we provide accommodation arrangements to ensure a smooth transition. 我们诚邀全国范围内的候选人申请！对于外地入职的员工，我们提供机票报销以帮助您无忧入职。此外，如果选择佛山工作地点，我们还提供住宿安排，让您的工作和生活更加便捷。 Job Description 职位描述 We are seeking a passionate and responsible Global Customer Support Specialist to join our international support team. This position focuses on providing high-quality service to our North American customers during night shifts (aligned with North American time zones). You’ll have the opportunity to interact with customers from diverse cultural backgrounds in a dynamic and supportive work environment. 我们正在寻找一位热情且有责任心的全球客户支持专家，加入我们的国际客户支持团队。该职位旨在为北美地区的客户提供高质量服务，工作时间为夜班（与北美时区同步）。在这个充满活力和支持的工作环境中，您将有机会与来自不同文化背景的客户互动。 Key Responsibilities 岗位职责 • Communicate with North American customers via phone, email, and chat tools to address inquiries and provide professional support. 通过电话、邮件和在线聊天工具与北美客户沟通，解答疑问并提供专业支持。 • Handle return and exchange requests on Amazon (smart hom来自BOSS直聘e products such as robot vacuums, air purifiers, and other small ap来自BOSS直聘pliances) and resolve logistics-related inquiries. 处理客户在亚马逊平台上的退换货问题（智能家居产品，如扫地机、空气净化器等小家电）以及物流查询。 • Maintain customer relationships through the company’s official website by providing continuous support and care. 维护公司官网的客户关系，提供持续的支持与关怀。 • Collect and document technical issues encountered during product use, manage work orders, arrange part replacements, and process repair requests. 整理和记录产品使用中遇到的技术问题，处理工单、安排零件更换及报修请求。 Qualifications 任职要求 • Bachelor’s degree or above; prior experience in customer servkanzhunice is preferred. 本科及以上学历，有客服相关工作经验者优先。 • ProficieBOSS直聘ncy in English with excellent listening, speaking, reading, and writing skills. 英语听说读写能力优秀。 • Strong computer skills, with a typing speed of at least 40 words per minute, and familiarity with Office software. 熟练使用计算机，打字速度不低于40字/分钟，熟悉Office办公软件操作。 What We Offer 我们提供 • Flight reimbursement for relocating employees and accommodation arrangements for Foshan-based staff. 外地入职员工享受机票报销，佛山工作地点可提供住宿安排支持。 • Competitive salary with night shift allowances to reward your dedication. 具有竞争力的薪酬及夜班津贴，确保您的付出得到应有回报。 • Comprehensive training programs and career development opportunities to help you grow. 完善的培训计划与职业发展机会，助您不断成长。 • A friendly and supportive work environment with attractive employee benefits, including health insurance and paid time off. 友好支持的工作环境以及丰富的员工福利，包括健康保险、带薪假期等。 • Flexible work arrangements and team support to ensure a smooth adjustment to night shifts. 灵活的工作安排与团队支持，帮助您适应夜班工作时间。 Join Us 加入我们 Join us as a Global Customer Support Specialist and showcase your talents in an international setting. You’ll play a crucial role in helping customers solve problems while advancing your career in the customer service field. If you’re passionate about cross-cultural communication and aspire to make an impact in customer support, we’d love to hear from you! 加入我们，成为全球客户支持专家的一员，在国际化的环境boss中展示您的才华。您将帮助客户解决问题，同时在客户服务领域取得职业上的新突破。如果您对跨文化交流充满热情，并希望在客户支持领域有所作为，我们期待您的加入！ Apply today and take the next step in your career with us! 立即申请，与我们一起迈向职业新高度！