Technical Account Manager

工作內容
As a Technical Account Manager, you will be the primary operational point of contact for one or more customers, helping to plan, review, and oversee ongoing operations of business critical applications. You will leverage your broad experience, troubleshooting application, network, database, and architectural challenges using the suite of internal AWS tools as well as your existing knowledge and toolkits. You will work across customer organizations to ensure customers’ applications are well designed and scale to the needs of the world’s largest events e.g., the Super Bowl, the World Cup and the Olympics. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.
Every day will bring new and exciting challenges on the job while you:
Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
Solve technical issues and work directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Help Enterprise customers define IT and business processes that work well with cloud deployments
Engage with Director and C-Level executives to translate business needs into technical and operational plans
Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
Analyze and present operational reviews to customer leadership