金融客户管理支持经理（非销售岗）

境外金融机构客户管理及客户支持经理（非销售岗）
Asset Management & Custody Client Services
1. 5年及以上托管银行/资产管理/海外基金中后台相关工作经验
2. 英语流利听说读写，能够参加全英文面试。外企/海外工作经验优先
福利待遇：
1) 全额五险一金加额外商业保险
2) 20天带薪年假，20天带薪病假，生日当月一天生日假
3) 核心工作时间 9：00-17：00（不含午餐时间）
4) 周末双休，如有加班安排，根据国家法律规定支付加班工资
5) 居家办公：根据岗位情况，每周允许1-2天居家办公（最终解释权归业务部门所有）
6) 办公地点可以选择在西湖区或滨江区
What you will be responsible for
As Client Service Manager you will
· Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve
· Manage activities in servicing client relationships and client operations i.e. respond to escalated issues, communicate resolution to clients, monitor metrics around inquiries being resolved at point of contact, and escalate unresolved issues to senior management as needed
· Facilitate cross-functions/teams communication to resolve client issues/queries and deliver high quality services
· Provide Subject Matter Expertise for new business on-boarding and other projects as required
What we value
· Strong leadership skills - the candidate must be very comfortable with taking on responsibility and accountability.
· Strong communication skills - there is a significant amount of interaction with clients, senior management and other key stakeholders.
· Strong change agent – the team and company generally are undergoing a significant amount of change and transformation in terms of processes, operating model and business requirements. We need someone who is willing to embrace and address these challenges.
· Strong technical, critical thinking and creative thinking skills – the range of daily issues as well as the need to come up with creative solutions to client requests requires an adaptable and creative approach.
Education & Preferred Qualifications
· The successful candidate will have experience in custody / fund accounting / fund administration environment with significant exposure to both BAU tasks and client services.
· Our Business needs you to help drive our APAC strategy forward and successfully achieve our corporate goals. Your ability to lead, motivate and inspire others to achieve these goals coupled with your dedication to contributing to team success will see you excel in this role.
· You will possess a high level of professional maturity and be able to communicate with clients, managers and peers as well as demonstrated stakeholder management experience.
· Previous financial services experience and market knowledge are essential.