CVD TPS（LPCVD设备）

职责：
1.为工程部提供阿尔法站点支持，特别是与内部或工程工具上的新硬件、流程或软件设计的安装、操作、校准、服务和/或测试有关
2.提供Beta站点支持；具体涉及客户工具上新硬件、软件或过程的安装、操作、校准、服务和/或测试。
3.负责特定客户的所有技术支持相关方面：升级、车队性能、系统安装、改进计划和升级。
4.通过向正在诊断、排除故障、修理和调试设备的现场工程师、技术人员和产品支持人员提供技术支持和文件，充当客户和部门之间的中间人和现场升级协调人。
5.启动并提供对ECO的审查，以确保数据支持修复并跟进与现场的通信。
6.根据需要生成并呈现系统性能数据。这包括MTBF、MTBI和可用性等性能指标。报告还将包括过程数据和I/W支出分析。
7.支持SOP和BKM等文件的生成。创建并审查涵盖技术改进、系统升级和支持计划的文档。以客户级别呈现。确保现场实施。
要求：
-3-10年CVD配套产品经验
自动化、电气和机械领域学士或硕士学位；
-客户沟通/协商以找到共同目标
-良好的英语能力（书面、口头）
Responsibilities：
1. Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
2. Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
3. Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
4. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
5. Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
6. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
7. Supports the generation of documentation such as SOPs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.
Requirements：
- 3-10 years of Supporting CVD products experience
Bachelor or Master in automation, electrical and mechanical field;
- Customer communication / negotiation to find common goal
- Good English skill (written, spoken)