IT Engineer

Responsibilities:
1.EHS Responsibilities
Act as a safety example, follow EHS rules, has production safety management capacity.
Provide resources and support to achieve EHS goals, find out on-site hidden perils and continuously improved.
Timely report the accident and near miss events.
Be responsible for their own safety, also responsible for the safety of the area
2.Incident Management
Assure a rapid troubleshooting of all systems in the area of responsibility to limit downtimes and production losses to the lowest level possible.
Working on solving tickets
Act as a hierarchical escalation point for team members to communicate updates to the customer.
Maintain a real time view of all Incidents affecting the Customer and escalate wherever necessary.
3.Problem Management
Responsible from a customer business unit perspective for the identification and tracking, within the delivery teams, of true problems to completion. Initiate any necessary escalations.
4.Change Management
Support business contacts to discuss and prioritize necessary changes to the systems.
Review all major changes and projects affecting areas of responsibility, checking the impacts of each change.
Key focal point for implementation of change
5.Configuration Management
Assist in the definition, preparation and timely distribution of all operational Service Reporting against SLA’s.
Investigate and report all breaches of and manage the proposal and implementation of solutions to prevent future occurrences
6.Project Management
Support the definition of the resources
Project implementation
Monitoring of the project
Project coordination
7.Team Management
Manage internal/external teams by building up team competency
Assign tasks to team members according to the priority
Key Competencies:
Bachelor degree or higher education, experience in Client Service environment
At least 5 years’ experience in IT infrastructure of manufacturing industry, 3 years’ experience in foreign-funded enterprises.
Work experience at IT helpdesk or Service-Now platform is a plus.
Excellent customer service attitude and skills.
Organizational and time-management skills.
English speaking and writing skills to facilitate internal and external communications
The ability to learn continuously and quickly under all circumstances and situations
Demonstration of energy, drive and enthusiasm in the pursuit of goals.
Be proactive. Actively integrating into the team and actively seeking help to adapt to the new environment, etc.
Working in teams effectively for delivering shared goals
Build long lasting, trustworthy and productive relationships with all stakeholders
Continuously up-grade skills, acquire knowledge, broaden perspective, and build experiences
Adaptability to changes
Scope out plans, execute the plan and set priorities to accomplish tasks and projects
Deliver results in a manner that is quality, time bound and cost effective
Familiar with VMware Esxi Server management.
Strong knowledge of server & storage hardware management.
Strong skills of Cisco switch and router configuration and troubleshooting.
Excellent manage skills of Windows Operation Systems, Win 11, Win 10, Win 2012, Win 2016 e.g.
Strong skills of Windows Domain, GPO, SCCM.
Familiar with Microsoft 365 products.
Familiar with Azure cloud service.
Strong knowledge of Cyber security, understanding anti-virus software, enterprise info security best practice.
Familiar with IT audit process.
Strong knowledge of ITIL process, SLA.
Strong skills of Service-Now platform.
Basic knowledge of Linux.
Strong skills of network cameras systems.
Good skills of documentation and slides presentation.
Good skills of printer’s basic troubleshooting.